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Stas 1,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: USN-744237
Subject: Claim
Department: General Support
Priority: Normal
Status: On Hold

You can check the status of or reply to this ticket online at: http://buxtosupport.com/support/
Please use the following credentials when accessing your account with us:

E-mail: e2e4e5@gmail.com
Password: wagzfvky

Here are some recent news articles published by Bux.to, Ltd.:

1. Read all about bux.to in 9 languages!

Kind regards,

Bux.to, Ltd.
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Dear Stas 1,

Thank you for contacting our Ticket Support Center.

Your payment request is being processed by the audit department. All payment requests must pass through audit. The depth of checking required determines how quickly requests are audited. This means some requests will be cleared faster when passing through audits.

As one of our long term members you sure know the causes of the delays are not within bux.to. Outside factors can not be avoided in business but we understand you would like to get things done and we are doing it. Audit procedures are in place to protect honest members. Bux.to continues to find and remove fraudulent accounts. There are many other fraudulent issues we have to deal with, which are better not specified.

While doing this we continue to pay our members who act honestly. Please see the payment proofs, the stories and testimonials other members have sent in. Be reassured, if you are an honest member you will be paid.

Please accept our apologies that you wait a longer time for your payment; you can rest assured that whatever amount you asked for and whatever you have in your stats, you will get it paid by bux.to. Thank you for your loyal membership and I wish you great earnings with bux.to.

bux.to is there for your since 2007 with the aim to provide you with our great earning opportunity. Never forget that your earning makes our business.

Best regards,

Support Staff
Bux.to
Read all about bux.to in 9 languages at http://www.yourbuxto.net/

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Ticket Details
Ticket ID: USN-744237

Department: General Support
Priority: Normal
Status: Closed
|
Greetings Stanislav,

May I ask you to please avoid sending multiple tickets about the same problem. We have staff working 24 hours/day and 7days/week. If you send multiple tickets, the staff who sees your new ticket thinks it is a new problem you have and doesn’t know you had already information or replies.
I merged your tickets into one ticket. You can add all your questions to this ticket even if you see it has been transfered to a department outside the Customer Service and also when it has the status Closed. Any reply you send to the email address of the last staff reply will reopen the ticket to have your message added to it.

Thank you for your kind cooperation.

At your service.
Support Staff.

Read all about bux.to in 9 languages at http://www.yourbuxto.net/

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Attention please: Larger/other formats are ignored by the system. Ignored tickets and replies can’t enter our Customer Support Service.

Ticket Details
Ticket ID: USN-744237
Department: General Support
Priority: Normal
Status: Closed

Greetings
It’s Stanislav again. Your general phrases won’t satisfy me. That’s why I demand to audit my claim not in a coomon way with the help of copying the sample-letter with common phrases, but pay attention to my problem individually. I want to remind you once more about 60 working days, during which you promised to make all the audit procedures – and you exceeded this time-limit.

With all due respect
Stanislav
2010/6/29 Support Staff

Greetings Stanislav, thank you for contacting our service. I’m glad to assist you and I hope my reply will shed some light on the issue.

You are one of our long term, loyal members. I understand why you question it takes such a long time for you to get your payment.
As you know your payment request is being processed by the audit department where all payment requests must pass through. The depth of checking required determines how quickly requests are audited. This means some requests will be cleared faster when passing through audits.
Audits for new requests are done in a parallel line to prevent the building of a new backlog queue while those who wait longer are audited. As result you witness faster payments to some members who aren’t affected by the mass audit of the database which became urgent necessity by the events during the past year. What is important for you to know is that those payments of newer requests don’t hold back payments of other waiting requests.

Being our long term member you sure know that the causes of delays at the audits are not within bux.to. Outside factors cannot be avoided in business but we understand you would like to get things done and we are doing it. We continue to find and remove fraudulent accounts and have many other fraudulent issues deal with.
You can also witness all the payment proofs on our forums, the stories and testimonials other members have sent in to our site buxcontest.com. Some of those members waited long, and just like you surely too long, but they were paid by bux.to.

I fully understand if you are in doubt about the PTC business. Dishonesty and fraud sadly became a daily occurrence in the PTC industry and many sites are set up with no other aim than to suddenly disappear, running away with the investments of their trusting members.

The distinction between such sites and bux.to is easily made: bux.to is a registered, trademarked, international business with the sound foundation, creativeness and vision needed for every business to be successful and to stay around. bux.to is the Top of the PTC industry for all these and many other reasons. Since we came online in 2007, bux.to sets out the standards for the entire PTC industry.

At bux.to you can make free money and we offer a return on investments, which you can chose to make in your free account, in a range of profits you can’t find anywhere else.
At bux.to you have always many more ads to click than we predict you will have, for both standard and premium members.
At bux.to all honest members get paid.
At bux.to you can refer your own referrals or you can chose to purchase and you have them in your downline for ever.
At bux.to you earn 100% of your referral clicks and 25% more if you chose for premium membership.
At bux.to we don’t need to milk out our members with getting them to pay every month again for keeping their purchased downline.
At bux.to free replacement of inactive members was always included with purchases of the 500 members pack. September 2009 we added to this the free replacement of zero clickers to all purchases of referral packs of 100 and above. Because our members asked for it and because we simply can afford to do this.

We know some members wait long for their cashout request to be paid and I’m sad to hear you are among them. We do our best to bring all payments back within the TOS stipulations. Rest assured this will happen, we clear problems while doing our business as usual, are unaffected by this or by the problem of the economical crisis hitting business and people all over the world.

Don’t forget that your earning makes our business. This is not a slogan we use, it is a daily reality. A business like ours exists and continues because of the loyal members and the trusting advertisers. It is to protect all of them that we need to make sure no advertiser is robbed by cheaters, that our business stays solid and sound and that by taking these precautions all our members benefit from it.
Therefore we need to protect our business against all those who fly to us like bees to the honeypot, but with dishonest intentions.
By protecting our business we directly protect our honest members and our advertisers.

I hope this clarifies the matter to you. Thank you for your understanding and your loyal membership. We can’t enough apologize for the inconvenience caused but please be reassured that whatever amount you asked for and whatever you have in your stats, you will get it paid by bux.to.

I wish you a very nice day.
At your service.
Support Staff.
Read all about bux.to in 9 languages at http://www.yourbuxto.net/

———————-
Please take notice of the message size limit: 2048KB and attachments are limited to JPG or JPEG maximum 3MB
Attention please: Larger/other formats are ignored by the system. Ignored tickets and replies can’t enter our Customer Support Service.

Ticket Details
Ticket ID: USN-744237
Department: General Support
Priority: Normal
Status: Closed

You are writing with general phrases again! I want an answer from a real person, not from a computer with the same phases, that must make me calm as you think. If I won’t get what i want, I must repeat – but i will give an appropriate advertisement to your site. if you are making real business, then give your clients real termins of payments – you say that your audit will take 60 working days – then if you are a serious organization you must provide me with my payment in this term.

Stanislav

Greetings Stanislav,

you’re the 2nd member today to say i’m a computer/robot. we read we respond what is here for us to respond. We send ticket to audit, referrals department but you people keep opening them again. and no this time I won’t be sending them to audit department and let the ticket system closed this ticket.

We explain this in our TOS. If we have extensive audit procedures and if they are needed, this has nothing to do with bux.to but with the thousands who try to use our unique earning opportunity for illegal activities, robbing our advertisers of money they invested in their advertising with us. We need to protect our business and our advertisers. Our advertisers are the people who pay you for viewing their sites.

bux.to is for all valid reasons the Top of the PTC industry, almost 3 years online and paying daily hundreds of our honest members. Whatever amount you earn with us, you will get it paid if you use your account honestly. Because of the necessity to extensively audit each payment request it takes longer to clear payment than what you see being done on some other sites who one day suddenly disappear, scamming all their members.
At bux.to nothing disappears; with us you are sure we are here to stay and we are able to keep paying our members because we do everything possible to protect and enhance your earnings with us.
You can earn free money with us and if you chose to invest in your account, you get a return on that investment you can’t find anywhere else.

You earning makes our business.

I wish you a nice day.
Support Staff.
Read all about bux.to in 9 languages at http://www.yourbuxto.net

———————-
Please take notice of the message size limit: 2048KB and attachments are limited to JPG or JPEG maximum 3MB
Attention please: Larger/other formats are ignored by the system. Ignored tickets and replies can’t enter our Customer Support Service.

Ticket Details
Ticket ID: USN-744237
Department: General Support
Priority: Normal
Status: Closed

When you write that you give me a chance to earn money, you must also pay but not just talk about it. Phrases like «you ear money with us» means nothing, because they have no confirmation. I did what i had to do according to the contract, and that’s why I demand you to pay the money that I deserve. Or I will do what told – making you an advetisement of a scam-site with proofs in the form of my accout information and our conversations. All you say is that there could be some delays. but you give no certain answer. I used my account honestly, that’s why I want to know a concrete term, when i get my money! If I don’t get my money before 15 of July, I will make sure that the amount of yuor future clients will discrease a lot. Which will have only negative impact on your advertisers.

Stanislav

Greetings Stanislav,

I fully understand your doubts, it is a normal reaction in your situation and I hope your cashout request will be cleared for payment soon, which will clear all doubt you may have right now about our business. We do our best to bring all payment requests back within our TOS stipulations and every day we work on solving the pending audits brings us closer to that goal.

bux.to is for all valid reasons the Top of the PTC industry.
Is it very easy to draw a clear and sharp distinction with – and a contrast to – the uncountable PTC sites set up by people who start this with no experience, no business aim, no registration, no trademark. They start up, see how it runs and in no time close down again. Or even worse: Many PTC sites start with the sole aim to rob and scam.

If such PTC sites give you «instant payment» what can they offer you in reality?
Payments of $1 to maybe, if you are lucky, $100.
2-4 ads for standard members and/or no payments to standard members.
How much do you need to invest to get a decent amount of ads to click, or reinvest each month if you go for the «rental of referrals» system. A system that eats away your profit every time again you need to reinvest. Sometimes such sites even punish their trusting members for not reinvesting in referrals who don’t stay longer in their downline than a few weeks. How much profits such a system can bring you in the end?

bux.to has none of such systems because you can make free money with bux.to and we offer a return on investments, which you can chose to make in your free account, in a range of profits you can’t find anywhere else.

I fully understand it is very annoying for you that you wait for your payment, but while waiting your stats grow daily and with bux.to you can be sure you will get paid all what you honestly earned.
Don’t forget that your earning makes our business.
We need our members, we need our advertisers.
Therefore we need do to protect our business from all those who fly to us like bees to the honeypot, but with dishonest intentions.
By protecting our business we directly protect our honest members and our advertisers.

I hope this clarifies the matter to you when you wonder why we are not like some other PTC sites you know.
We are not because we are bux.to.

Thank you for your patience and your loyal membership. We are glad to have you as our member. Thank you.

At your service.
Support Staff.
Read all about bux.to in 9 languages at http://www.yourbuxto.net/

———————-
Please take notice of the message size limit: 2048KB and attachments are limited to JPG or JPEG maximum 3MB
Attention please: Larger/other formats are ignored by the system. Ignored tickets and replies can’t enter our Customer Support Service.

Ticket Details
Ticket ID: USN-744237
Department: General Support
Priority: Normal
Status: Closed

I have not received your payment
2010/6/30 Support Staff
Greetings Stanislav, thank you for contacting our service. I’m glad to assist you and I hope my reply will shed some light on the issue.

You are one of our long term, loyal members. I understand why you question it takes such a long time for you to get your payment.
As you know your payment request is being processed by the audit department where all payment requests must pass through. The depth of checking required determines how quickly requests are audited. This means some requests will be cleared faster when passing through audits.
Audits for new requests are done in a parallel line to prevent the building of a new backlog queue while those who wait longer are audited. As result you witness faster payments to some members who aren’t affected by the mass audit of the database which became urgent necessity by the events during the past year. What is important for you to know is that those payments of newer requests don’t hold back payments of other waiting requests.

Being our long term member you sure know that the causes of delays at the audits are not within bux.to. Outside factors cannot be avoided in business but we understand you would like to get things done and we are doing it. We continue to find and remove fraudulent accounts and have many other fraudulent issues deal with.
You can also witness all the payment proofs on our forums, the stories and testimonials other members have sent in to our site buxcontest.com. Some of those members waited long, and just like you surely too long, but they were paid by bux.to.

I fully understand if you are in doubt about the PTC business. Dishonesty and fraud sadly became a daily occurrence in the PTC industry and many sites are set up with no other aim than to suddenly disappear, running away with the investments of their trusting members.

The distinction between such sites and bux.to is easily made: bux.to is a registered, trademarked, international business with the sound foundation, creativeness and vision needed for every business to be successful and to stay around. bux.to is the Top of the PTC industry for all these and many other reasons. Since we came online in 2007, bux.to sets out the standards for the entire PTC industry.

At bux.to you can make free money and we offer a return on investments, which you can chose to make in your free account, in a range of profits you can’t find anywhere else.
At bux.to you have always many more ads to click than we predict you will have, for both standard and premium members.
At bux.to all honest members get paid.
At bux.to you can refer your own referrals or you can chose to purchase and you have them in your downline for ever.
At bux.to you earn 100% of your referral clicks and 25% more if you chose for premium membership.
At bux.to we don’t need to milk out our members with getting them to pay every month again for keeping their purchased downline.
At bux.to free replacement of inactive members was always included with purchases of the 500 members pack. September 2009 we added to this the free replacement of zero clickers to all purchases of referral packs of 100 and above. Because our members asked for it and because we simply can afford to do this.

We know some members wait long for their cashout request to be paid and I’m sad to hear you are among them. We do our best to bring all payments back within the TOS stipulations. Rest assured this will happen, we clear problems while doing our business as usual, are unaffected by this or by the problem of the economical crisis hitting business and people all over the world.

Don’t forget that your earning makes our business. This is not a slogan we use, it is a daily reality. A business like ours exists and continues because of the loyal members and the trusting advertisers. It is to protect all of them that we need to make sure no advertiser is robbed by cheaters, that our business stays solid and sound and that by taking these precautions all our members benefit from it.
Therefore we need to protect our business against all those who fly to us like bees to the honeypot, but with dishonest intentions.
By protecting our business we directly protect our honest members and our advertisers.

I hope this clarifies the matter to you. Thank you for your understanding and your loyal membership. We can’t enough apologize for the inconvenience caused but please be reassured that whatever amount you asked for and whatever you have in your stats, you will get it paid by bux.to.

I wish you a very nice day.
At your service.
Support Staff.
Read all about bux.to in 9 languages at http://www.yourbuxto.net/

———————-
Please take notice of the message size limit: 2048KB and attachments are limited to JPG or JPEG maximum 3MB
Attention please: Larger/other formats are ignored by the system. Ignored tickets and replies can’t enter our Customer Support Service.

Ticket Details
Ticket ID: USN-744237
Department: General Support
Priority: Normal
Status: Closed

You will not pay
2010/7/5 Support Staff

Greetings Stanislav,

Your ticket ID and all information needed is transferred to the audits. At arrival and being read your ticket gets the status CLOSED because it is listed and sent where it needs to be for further follow up.
That is where ticket service ends and support from the department to help you with the problem starts. We can’t have all tickets sent to departments stay open at our side, because we need to check all tickets open or on hold on why they are still open. If all information is where it needs to be, we don’t need to check why it isn’t sent to where it needs to be, since it is already there.
Hundreds of tickets for support about various issues come in daily and 24/7. If we daily need to re-read all tickets where all needed is done to send over to the right departments because they still show as open or on hold while they should be closed, we will get in no time thousands of open tickets we need to read daily + the departments will need to draft and send to us lists of the tickets they have solved, and we will need to close them on our side.

You can easily imagine this is not possible and will delay every new ticket coming in to be replied and every ticket going to a deparment delayed to get solved.
Our ticket service is organized as efficient as possible to help our members as quickly as possible.

I wish you a very nice day.
Support Staff
Read all about bux.to in 9 languages at http://www.yourbuxto.net/

———————-
Please take notice of the message size limit: 2048KB and attachments are limited to JPG or JPEG maximum 3MB
Attention please: Larger/other formats are ignored by the system. Ignored tickets and replies can’t enter our Customer Support Service.

Ticket Details
Ticket ID: USN-744237
Department: General Support
Priority: Normal
Status: Closed

I will do it whtn i have time